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Taiwan's travel quality examined before seasonal peak

2011/09/29 20:38:17

Taipei, Sept. 29 (CNA) The Tourism Bureau is tightening quality inspections over travel agencies hosting Chinese tourists as Taiwan prepares for inbound tourism to peak between Oct. 1 and Oct. 7, when China celebrates its weeklong National Day holidays.

The timing for quality control is especially crucial, the bureau said, because Taiwan is expecting to accommodate more than 28,000 Chinese group tourists during what the Chinese called the "Golden Week."

"We will collect as much information as we can to catch those not following the industry rule," said bureau Chief Secretary Chang Shi-chung.

To work effectively, Chang said the bureau will investigate more than 360 local travel agencies that have signed an "industry discipline" pledge last month.

According to the pledge, travel agencies promised to charge no less than US$60 per day per person to prevent a price war, as well as accept no more than 30 percent of shopping commissions from gift shops.

The bureau's move has become necessary as two cases of ill treatment for Chinese tourists surfaced in September alone.

Earlier this month, Park Tour was found to have illegally transferred its Chinese group tour business to other travel agencies.

On Sept. 28, a total of 30 Chinese tourists were left stranded on the highway after their visit to Alishan because the tour bus driver was not satisfied with the shopping commission he received from partner travel agency Falcon Tour.

(By Lee Hsin-Yin)