Back to list

Over half of office workers have communication problems: poll

2012/06/27 19:24:29

Taipei, June 27 (CNA) More than 60 percent of office workers have admitted they have problems communicating with their colleagues while performing their day-to-day jobs, a poll showed Wednesday.

According to the survey conducted by talent bank 360d HR Consultancy Co., about 64 percent of those polled said they encountered difficulties in communicating with their colleagues, and often failed to send the right messages to or get the right messages from their co-workers.

Among the polled office workers who said they had communication problems, 37 percent felt pressure when they talked with their direct supervisors, and 22 percent faced difficulties in communicating with their colleagues in the same divisions, the poll found.

Another 18 percent of respondents said they failed to communicate well with heads of other divisions, and 12 percent said they had problems talking with representatives from their companies' business partners.

Carey Chen, a marketing manager with 360d, suggested that employees should try their best to understand the personality of their colleagues in a bid to improve communication in the workplace.

For instance, Chen said, the way office workers talk with an authoritarian supervisor will be quite different with how they communicate with an amiable one.

"Efficient communication will make work easier. A better understanding of co-workers can pave the path for better cooperation," Chen said.

While the majority of respondents felt the burden of poor communications, 88 percent of those polled said they were willing to consult with other colleagues and even senior workers about how to overcome difficulties and get the job done, the survey found.

Chen said that result was a good sign that most of office workers wanted to solve problems instead of having them disrupt their work.

The poll, conducted between June 1 and June 15, collected 1,120 valid samples. It had a margin of error of plus or minus 3 percentage points.

(By Wu Ching-chun and Frances Huang)