Google access problem for HiNet users resolved: NCC

02/09/2017 10:54 PM
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(CNA file photo)
(CNA file photo)

Taipei, Feb. 9 (CNA) A problem that prevented Chunghwa Telecom subscribers from browsing the Google Internet webpage on Thursday afternoon has been resolved, the National Communications Commission (NCC), the supervisory body for the local telecommunication market, said that day.

According to the NCC, only people using HiNet Internet broadband and mobile services, both of which are operated by Chunghwa Telecom, experienced the problem.

Meanwhile, users also reportedly complained on popular bulletin board website, PTT, that signing into Facebook, YouTube, Google Map and Gmail using Google accounts was also restricted.

The problem was apparently due to a router overload, the NCC said, without providing further details as to how such an overload could occur given the traffic volume capacity of industrial routers.

The supervisory body said it would look into the cause of the problem, but denied it was caused by hackers breaking into Chunghwa Telecom's Domain Name Server (DNS) as has been rumored by certain netizens.

(By Jeng Jin-wen and Ko Lin)


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