Back to list

Three telecom companies fined for NT$499 4G package chaos

2018/05/23 18:15

CNA file photo

Taipei, May 23 (CNA) The National Communications Commission (NCC) announced on Wednesday that it will fine the three largest telecom companies in the country for their chaotic introduction of a NT$499 (US$16.75) monthly 4G plan for unlimited data transmission.

The NCC cited inappropriate business practices, bad service and infringement of users' rights and interests as reasons for the fines, which totaled NT$2 million for Chunghwa Telecom Co., the first to offer the special discount package, and NT$600,000 each for Taiwan Mobile Co. and Far EasTone Telecommunications Co., who followed suit.

Speaking to the press, NCC deputy chief Wong Po-tsung (翁柏宗) said all three companies were inadequately prepared for the large numbers of people who showed up at their outlets across the country after the offer came into effect on May 9.

The NCC initially instructed the companies to improve their operations on May 11, but seeing no change, summoned Chunghwa Telecom to appear in front of its board on May 14, then all three on May 17, Wong noted.

Through these sessions, the NCC learned that the three companies received far more applications than anticipated: Chunghwa Telecom processed 1.44 million after planning for 800,000, while the other two both processed nearly 300,000, more than initially expected.

The NCC indicated that the companies were clearly unable to deal properly with such large numbers of customers leading to poor operations and service, infringement of users' rights, and overtime work for their employees, he continued.

As such, the NCC is punishing the companies for violating the Regulations for Administration of Mobile Broadband Businesses and the Telecommunications Act, under which a company can be subjected to a fine ranging from NT$300,000 to NT$3 million.

(By Chu Tse-wei and Kuan-lin Liu)Enditem/AW