EXPLAINER/High-speed rail's latest 'Quiet Space' rules

Taipei, Oct. 14 (CNA) Taiwan High Speed Rail (THSR) has implemented new "Quiet Space" rules requiring passengers to use earphones and make phone calls in the gangways, effective Sept. 22.

A recent social media post claiming that a mother was asked by staff to quiet her children has sparked discussion about the scope and intent of the new regulation. Here's what you need to know about how the rule is applied -- and the debate it has generated.

What is the "Quiet Space" rule?

Since Sept. 22, THSR has adopted a "Quiet Space" policy. This means passengers using mobile devices -- including cellphones, laptops, or tablets -- are required to wear earphones when watching videos or listening to music.

Taking reference from Japan's Shinkansen, the rule also asks passengers to step into the gangway area when making phone calls.

Passengers are further reminded to keep their voices down and avoid disturbing others.

Initially, THSR staff held placards reminding passengers to comply, while seat-pocket cards and in-train marquee ads promoted the policy.

On Monday, THSR said that it will no longer assign staff to hold signs asking passengers to be quiet and that they will review the policy. For now, the "Quiet Space" reminders will continue to be promoted through train and station displays and the THSR website.

Which train carriages does the policy cover?

All carriages -- including Business Class, Reserved and Non-reserved seats -- are subject to the "Quiet Space" policy.

What if babies and children cry on the train?

THSR said that the "Quiet Space" policy mainly targets passengers who talk on the phone or play videos without earphones.

For infants, children, or passengers with medical needs, staff may assist by offering stickers, candies, or small packs of Kuai Kuai snacks to help calm them.

What are the controversies surrounding the rule?

A post on Threads on Friday alleged that a mother of two on Train 153 was shown a placard instructing her to lower the volume of her baby. The mother reportedly walked into the gangway to calm her infant, leaving her older child alone in the seats.

The story sparked debate over whether the policy could make public spaces less welcoming to children. Some commenters suggested that THSR should introduce a family-friendly carriage to provide a more accommodating environment for parents and young children.

What is THSR's response?

THSR said Monday that while it still aims to maintain a quiet environment in all carriages, it has adjusted how the rule is enforced following complaints.

In addition to ending the practice of stationing staff to remind passengers, THSR has updated seat-pocket cards with graphics encouraging travelers to use earphones, make phone calls in the gangway and speak softly.

The company said it will continue to promote the policy, noting that an internal survey found about 90 percent of passengers support the "Quiet Space" initiative.