Restaurant promises full refund after rat seen running on sushi belt

07/06/2020 09:34 PM
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Taipei, July 6 (CNA) The Japanese sushi restaurant chain, Sushiro, on Monday promised full refunds for customers who dined at its chain store in Zhonghe District, New Taipei City on the day when a rat was seen running on the sushi-carrying conveyor belt.

The shocking incident, which happened Saturday at the Sushiro chain restaurant in the Global Mall Zhonghe branch, was revealed by a witnessing customer on the terminal-based bulletin board system PTT Monday.

The store was closed for disinfection as soon as the incident occurred and all the food ingredients prepared for that day were discarded, a spokesperson for Sushiro told CNA.

Later Saturday, the restaurant reopened briefly for service after staff had disinfected the premises, the spokesperson said. He added the restaurant then used only food ingredients taken from freezers, hence there was no food safety problem.

The company made an apology to customers who were shocked by the rodent, pledging full refunds to those who have a consumption receipt from the Zhonghe store on Saturday.

Sushiro was founded in Osaka in 1984 and has since developed into one of the top Kaiten sushi (conveyor belt sushi or sushi train) brands in Japan.

In June 2018, it entered the Taiwan market, and now runs chain restaurants in Taipei, New Taipei, Hsinchu, Taichung, Tainan, and Kaohsiung cities.

(By Chang Hsiung-feng and Elizabeth Hsu)


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