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Apple to reduce battery price for out-of-warranty iPhones

2017/12/29 20:24:05

Image taken from Pixabay

Taipei, Dec. 29 (CNA) Tech giant Apple is reducing the price of a battery replacement for out-of-warranty iPhone 6 or later models to NT$890 (US$30) in the wake of complaints from customers about how the company has used iOS software to slow down the smartphones as their batteries age.

Starting in late January and available worldwide through December 2018, Apple is reducing the price of a battery replacement by NT$1,700 for the affected models.

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According to a Dec. 21 report by American technology and consumer electronics review website CNET, some iPhone users have complained that their devices seem to slow down around the time when newer models are released, with some believing performance is purposely tampered with to influence users to buy new models.

However, Apple said a software feature released last year, starting with the iOS 10.2.1, made the iPhone operate more slowly to offset problems with aging lithium ion batteries, according to the report.

As batteries age, an iPhone may have trouble operating or might unexpectedly shut down when the battery cannot meet the demands of the processor, according to the report.

In early 2018, Apple will also issue an iOS software update with new features to give users more visibility into the battery health of their iPhone, a move that will allow users to see for themselves if performance is affected by the battery condition.

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In a statement released by Apple on their Taiwanese official website, the tech giant said it has always wanted customers to be able to use their iPhones for as long as possible.

Apple is proud that its products are known for their durability, and the performance value of the product is more time-tested than other brands, according to the statement.

Apple has been acknowledging feedback from users about how the company handles performance issues for iPhones with older batteries and how it has communicated that process, according to the statement.

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Some customers have expressed their disappointment with Apple's move, for which the company apologized, according to the statement. It said there has been a lot of misunderstanding about the issue.

Apple has never and will never intentionally do anything to shorten the lifespan of any of its products or purposely degrade user experience as a catalyst for customers to upgrade their products, according to the statement.

(By Wu Chia-hao and William Yen)