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PChome apologizes over privacy breach

2014/02/10 12:28:40

Taipei, Feb. 10 (CNA) Web portal PChome Online Inc. apologized Monday for an unintentional release of its members' private photo albums via smartphones.

The company said it fixed the glitch immediately after it was informed of the problem the previous day.

"Now our services, especially via smartphones, are functioning normally," it said in a text message to the media.

It said the breach of data was due to a "failure to simultaneously upgrade its software for smartphones."

The company expressed its "deepest and sincerest apologies for any inconvenience" caused to its members.

Among its 14 million mostly Taiwanese members, some 1 million had online photo albums, PChome said, but declined to say exactly how many users were affected by the breach or whether they will be compensated.

PChome executives have been in a "long" meeting since early Monday, discussing follow-up actions, the company said.

The incident was first reported in the Apple Daily, which said a reader had complained of a breach of privacy on the PChome site via a smartphone.

(By James Lee)