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Taiwan's industrial happiness barely satisfactory

2012/04/10 22:40:25

Taipei, April 10 (CNA) Taiwan's industrial circles have a sense of happiness that is far from the full potential, according to the results of a survey released Tuesday.

In the Taiwan industrial happiness index survey published by the Taiwan-based China Credit Information Service, Ltd., the general industrial happiness index stood at 7.26 points on a 0-10 scale with 10 points representing the greatest happiness.

"It is barely satisfactory," the business information and consulting services provider -- one of the largest of its kind in Taiwan -- said in a statement of the survey.

The figure suggests that the government and industry could do more to improve the industrial happiness index, the statement concluded.

Citing the survey results, China Credit Information Service President David Chang pointed out that the five "most happy" industries are the real estate sector, the financial and banking sector, the steel and metal sector, the automobile trading sector, and the transportation and warehousing sector, in that order.

The industrial happiness indexes of these top five are 7.97 points, 7.95 points, 7.76 points, 7.64 points and 7.47 points, respectively, according to the survey.

The five most unhappy industries are medical and health care, computer peripheral equipment and devices, telecommunication equipment manufacturing, and hotel business, Chang said. Figures for these industries were not provided.

An analysis of the data attributed the unhappiness to low pay, long work hours and poor welfare benefits.

Most of the industries surveyed agreed that pay is the first problem to be resolved in terms of industrial happiness, Chang said.

He described the industrial happiness index as a gauge of the happiness of employees, which he said can serve as an indicator of the country's gross national happiness and can be used as a reference in efforts to improve the employment environment.

The survey, the first of its kind to be carried out in Taiwan, was conducted Feb. 29-March 23 via telephone interviews with randomly selected managers in the business, marketing, research and development, and production departments of enterprises in the 30 most influential industries in Taiwan.

The respondents were asked to answer questions about pay, work load, company systems and welfare benefits, promotion opportunities and work satisfaction.

The poll received 1,489 valid samples, and had confidence level of 95 percent with a margin of error of plus or minus 3 percentage points.

(By Yang Chia-ning and Elizabeth Hsu)