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YouBike service down in Taiwan

2016/08/31 14:37:10

Taipei, Aug. 31 (CNA) The public bike rental service, YouBike, was temporarily suspended in six cities and counties in northern and central Taiwan Wednesday morning due to software damage during a system update, but the service is expected to resume normal operations within two days, according to YouBike spokesperson Liu Li-chu (劉麗珠).

Liu said that the system went down on Wednesday starting at 1:30 a.m. when an update of the remote control system of the parking slots failed.

The system breakdown has resulted in the malfunction of 17,317 parking slots in Taipei, New Taipei, Hsinchu, Taoyuan, Taichung and Changhua and affected 140,000 people in Taiwan, including 100,000-110,000 users in the greater Taipei area, according to Liu.

Liu said that the company has informed the public transportation departments of the cities and counties and sent engineers to Youbike parking lots around the country to repair the control system. The service in Taichung and Changhua in central Taiwan is expected to resume earlier than that of other areas in the north, Liu added.

The glitch is estimated to have caused at least NT$1 million (US$31,530) financial losses in Taipei and New Taipei.

Soon after the system went down, the company's management urged users to take other forms of transportation to get to their destinations.

The large-scale breakdown of the system is unprecedented in the history of the public bike rental system, which was formally launched in Taipei in November of 2012 and was expanded to New Taipei City at the end of 2013, to Taichung and Changhua in 2014 and then to Taoyuan and Hsinchu this year.

(By Liu Jian-band, Hao Hsueh-chin, and Evelyn Kao)