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Kaohsiung MRT service gets 85% satisfaction rating

2012/05/23 22:26:47

Kaohsiung, May 23 (CNA) The Kaohsiung Mass Rapid Transit (MRT) system in southern Taiwan has earned a satisfaction rating of 85 percent among passengers, according to a survey released Wednesday.

National Cheng Kung University, which conducted the survey on behalf of Kaohsiung Rapid Transit Corporation (KRTC), said the attitude of the MRT staff was the most highly rated aspect of the service, followed by platform safety and the convenience of card vending machines at stations.

On the other hand, travelers were least satisfied with the average waiting time for transfer to other lines, the survey found.

The majority of passengers see punctuality as the most important part of the train service, according to the poll.

Other factors such as staff attitude and the air conditioning system were also listed by the respondents.

Chang Hsiu-chi, director of KRTC's department of public affairs, said he was satisfied with the results of the poll. The company's policy is to provide high quality service to customers, he said.

Although the MRT system has suffered financial losses of up to NT$7.6 billion (US$ 256 million), the ridership has been improving, and has reached an average of 150,000 passengers per day in the past two months, he said.

(By Wang Shwu-fen and Maia Huang)